Questions

The short answers.

Buying, shipping, returns, and how the gear earns its place.

What is Pickleball Labs?

Pickleball Labs makes high-quality paddle accessories and training aids to help players get better: grips, lead tape, covers, quiet training balls and trainers. It is a brand by Pickld, built and tested by two Sydney players.

Where do I buy Labs products?

On Pickld. Every Buy link on this site takes you to the product page at pickld.com.au, where you check out. There is no separate cart here, so your order, warranty and reviews all live in one place.

Do you ship, and how long does it take?

Yes, Australia-wide from our Sydney warehouse, fulfilled through Pickld. Orders are processed in 1 to 2 business days, and free standard shipping applies over $150. See Shipping for delivery estimates.

What is your returns and warranty policy?

30-day returns on unused items in original condition, plus warranty cover for defects. Full detail on the Returns & warranty page.

Is the gear actually any good?

We only list what passes three tests: it closes a real gap, it is built to last regular play, and it makes you a better player. If a prototype does not clearly beat what you can already buy, it never gets a listing.

Do you ship overseas?

Right now we ship within Australia through Pickld. We are working on more. If you are overseas and keen, email us before you order.

Can my store or club stock Pickleball Labs?

Yes, we are taking expressions of interest from retailers and clubs. Email hello@pickleballlabs.com.au with a bit about you and we will be in touch.

How do I get in touch?

Email hello@pickleballlabs.com.au. It is Ben or Chris on the other end. For an existing order you can also reach Pickld support at support@pickld.com.au.